Both of us are using Armaggeddon mice.
His is AlienCraft G11 (refer to 1st image below) while mine is the lower end model Alien G9 (refer to 2nd image below).
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| Source: http://armaggeddon.net/ |
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| Source: http://www.act.com.kh |
They are not exactly cheap. I think AlienCraft G11 was around S$100+ and Alien G9 was around S$70.
A few days back, HE realised AlienCraft G11 was acting cranky. The left mouse click button which is also the most commonly used button will self activate, creating chaos on his desktop. Based on the details provided on the underside of the mouse, the warranty is supposed to be valid till June 2014.
I sent an email to fellowship@armaggeddon.net yesterday night. To-date, there is no response, not even the auto generated system email kind of reply. Anyway, I know very well that I have too high expectations of their turnaround time.
Decided to do a search online to see where their service centre was located (1 Kallang Sector #03-05 - operating hours: 0930 hrs to 1830 hrs for weekdays and 0930 hrs to 1300 hrs on Saturdays) since no such information was provided on their website. Ironically, there was a lot of information on where their products can be bought in Singapore. I could see where the main focus of this Singaporean brand is on. Their 'Contact' page is also not working on my Chrome. Imagine filling up all the information and yet these data cannot be resent out. Service is clearly not high on their priority list...
Decided to visit their Facebook page and dropped them a personal message. Shall monitor how long it will take for them to respond. I got this strong feeling I will not be getting any response, looking at how their own forum is being managed by the administrator. This scenerio is highly similarly to my Clarisonic Mia episode where it spoilt just after my warranty period was over and I did not even really use it much!
Basically, the response by Clarisonic was equivalent to a non response. Another long story and I have decided not to waste any more money on this brand! Buy Clarisonic products at your own risk especially if you are buying overseas and shipping in to Singapore.
Still hopeful that there will be a response from Armaggeddon soon...
** Updated **
I have just called their Singapore hotline at 6547 1611 and was informed that I can just bring down my faulty mouse for them to take a look. Have also updated the operating hours above. Hope it helps!
Just to add on, the guy on the phone still dare to comment how come I don't know the location of the service centre but I know the contact number of their company. *Tsk tsk
Perhaps a visit to their company website should be a compulsory part of their orientation programme. Who would know the location of the distributor is also the service centre...
DISTRIBUTOR: Leapfrog Distribution Pte Ltd
1 Kallang Sector #03-05, Singapore 349276
Tel: (65) 6547 1611 | Fax: (65) 6547 1711
Sorry for being mean here but this small event has wasted an entire afternoon of mine and I am not feeling very gracious at the moment.
Sorry for being mean here but this small event has wasted an entire afternoon of mine and I am not feeling very gracious at the moment.
