Spree by http://adeliciouss.livejournal.com ~ Bad review

Not too sure it is pure bad luck or what to have participate in this spree organised by Adeliciouss (adeliciouss@yahoo.com).

Participated in this SW-Box spree (Nov 2010) happily to get items for the iPhone and this was the start of my nightmare.

Until now, there has been no sight of the items, no refunds made, rare updates on the spree status.

Imagine multiple spree participants emailing Adeliciouss at least 10 times spread over weeks before we even get a reply from her.

Ridiculous service...

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Update on Wed, Dec 8, 2010 at 9:35 PM

Orders are confirmed & shipped by SW-Box =)

This email is to notify that your order has been accepted.All spree updates will be done @ https://adeliciouss.livejournal.com
I'll email again when the spree is ready for 2nd payment.Thankssssssss!

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Update on Thu, Dec 23, 2010 at 1:18 AM

Dear spree-ers,

There's an unforeseen delay of the shipment of BOTH parcels. After receiving a parcel from EMS I assumed it was parcel #6 but it turns out to be not the case..

I was provided by SW-Box the tracking number of the 2 parcels but to my surprise both are "delivered" by Singpost to some other address.

I've raised the issue to both SW-Box & Singpost to do an investigation of what exactly is happening, to find out which party made the mistake & of course how I can retrieve the parcel.

I've following on the progress with both sides daily so hopefully this issue can be resolved ASAP.

Thank you.

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Update on Mon, Jan 3, 2011 at 12:40 AM

Dear all,

After numerous emails, calls & chasing.. Here's the latest update:

The parcels were delivered by SingPost to the return agent of SW-Box in Singapore. So upon receiving the parcels, the agent shipped them via surface (by sea) back to SW-Box warehouse. However latest check with SW-Box is they have yet to receive the returned parcels.

SW-Box management is trying to get EMS to compensate the paid freight charges. And in the meanwhile I'm trying to get them to re-pack another parcels of the orders & ship to me again but now still pending reply from your management.

So nothing much can be done now but I'll continue to chase after SW-Box for some prompt action.

Thanks.

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After numerous emails, finally an update.....

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Update on Wed, Jan 26, 2011 at 12:17 AM

Pertaining to SW-Box Spree 6&7, I've yet to receive any reply from the merchant on the re-ship of the replacement parcels.

1. Tracking status of parcels show that parcels were received in Dec. (by their SG return agent & not me) but they were still indeed "delivered"

2. SW has not receive the returned parcels to date also & their return agent do not provide any tracking service for returned parcels so nobody has any idea where exactly the parcels are now

There's 2 options now

1. Wait for SW to receive the parcels &  cancel the order - get back full refund

OR

2. Cancel the order now - the intl shipping charges of USD50+ per parcel will be forfeited & will be split evenly among all spree-ers.

The majority will call the shot.

Regards,

Adele Hoe

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Update on Thu, Jan 27, 2011 at 5:20 PM

I think it's pretty obvious what's the final decision based on everybody's response - Wait for parcel to arrive at SW-Box & opt for full refund.Since this is your choice, you gotta understand what's the process going to be like...1. The parcels were returned to SW-Box via surface, meaning by SEA not AIR. This normally takes 1 month from date of shipment but expect this period to be greatly delayed due to China 2 weeks festive holidays for CNY, so very high chance the parcels will only reach them some time in late Feb or even Mar.2. After SW-Box receives the parcels, the refund will be processed back to Paypal. After which Paypal will refund back to my bank account. All these transferring from one to another via various medium will take time. Normal processing can take up to 10 working days (exclusive of sat, sun & public holidays!). So expect another 1 month for me to get back the money.

If you're not that bad with calculations & so far you're still following what I've explained - Expect to see the refund back in your bank some time in APRIL.

If there's no objection to proceeding with option #1 that is to WAIT, that's all for now.

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Update on Thu, Jan 27, 2011 at 9:16 PM

I'm not so sure that's what some spree-ers may want because $2 is actually more than what some people were buying. And forgoing $2 and yet at the end of the day not get anything..

My stand is if nobody is in desperate need of the money then why not wait.

I've been calling them every now & then I paid for intl calls is more than the $2 we're talking about so why stand firm & get back what you deserve?

Regards,

Adele Hoe

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From then on, there has been no more updates...

Refer to http://adeliciouss.livejournal.com/148389.html for more details.

Am I being too picky or is it really too few updates provided by Adeliciouss (Adele@LJ)?

As a spree organiser does she take her responsibility seriously?

So is she the type that disappears once things do not goes smoothly with the spree?