With the Sumatra haze, I placed an order from water air purifier with ioniser from Pure Essentials/Wil Essentials (Wan Shon Trading P/L) via Qoo10 on 19 June 2012.
 |
| Source: qoo10.sg |
The status of the item remained as 'Shipping Estimated 20 June 2013' from 20 June 2013 to 22 June 2013 and I decided to email them twice on 21 June 2013 with no response. Found their office number after going through pages of user reviews and decided to give them a call on 22 June 2013. Called so many times before someone finally answered and I was informed that I can do a self collection instead. His explanation of the delay is due to their deliverymen falling sick due to the haze (understandable). I was also assured that it will not be a wasted trip (note that my item was not even packed then despite my order was placed on 19 June 2013).
Made a trip down on the same day and finally collected my water air purifier with ioniser with 2 free 30 ml essences. I also received a refund of S$3 for the delivery fees.
After this experience, I guess I will not be making any more purchases from them. No doubt there are many glowing reviews from many customers but there are also numerous customers like me who did not really have a pleasant shopping experience. I noticed from "User Reviews" of other products (that they are also selling) that there are buyers who placed orders on 19 June 2013 and yet received their items on 21 June 2013. Why is there this disparity in service level?
Somehow I get this feeling that I was being 'smoked'...
On a separate note, the water air purifier seems to be working condition. However, I forgot to ask about the warranty =<
No comments:
Post a Comment